Return policy

Visit our return portal for returns: https://shopvitapacifica.com/apps/redo/returns-portal

Return Policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item(s) must be in the same condition that you received it, unworn or unused, with tags. Does not have to be in original packaging. 

Re:do
Place your order and checkout with the $2.00 Re:Do product for free unlimited returns for store credit on your order if needed and send it back for free if it doesn’t work.

Didn’t checkout with Re:Do? You will still return like normal and purchase a label through them with discounted shipping rates saving you time and money!

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned (ie. bodysuits). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards. 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item!

You can always contact us for any return question at support@shopvitapacifica.com :) We value your satisfaction and will do our best to assist you!